FAQs for Studio Style
Who is Studio Style?
For over 30 years, Studio Style has been the premier source for paper photo products and gift packaging. Originally founded in Minnesota in the mid-80's as Collector's Gallery, the company was purchased in 1994 by Warwick Publishing Company, Inc. We changed our company name to Studio Style by Collector's Gallery, and moved our operations and distribution were St. Charles, Illinois in the spring of 1998 where we could enjoy the full benefit of the manufacturing capabilities of Warwick Publishing Company. Read more about Studio Style.
How can I contact you?
We welcome your inquiries by email, live chat, or phone: (800) 346-3063. Our hours are M–Th 8–4:30 and Friday 8–2:00 (CST). All serious inquiries will be responded to by one of our customer service representatives.
Shipping Schedule
Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Chicago, IL to your location using FedEx.
Do not include weekends or the day the package ships when figuring estimated transit time to your state.
Same-day shipping is only available on in-stock products and does not include print-to-order items and those products that require additional personalization or customization.
As there is no tracking of orders shipped through the US Postal system, we are unable to approximate or guarantee delivery time.
Do you charge sales tax?
Unless a tax exemption certificate is on file with us, we are required to charge applicable sales tax on orders shipping into the following states:
- Arkansas *
- California
- Colorado
- District of Columbia
- Georgia *
- Hawaii *
- Idaho
- Illinois
- Indiana *
- Iowa
- Kansas *
- Kentucky *
- Maine
- Maryland
- Michigan
- Minnesota
- Nebraska *
- Nevada
- New Jersey *
- New York *
- North Carolina *
- Ohio
- Oklahoma
- Pennsylvania *
- South Carolina *
- South Dakota *
- Texas *
- Utah
- Vermont *
- Virginia
- Washington State *
- West Virginia *
- Wisconsin *
* = shipping is also taxed
How will you ship my order?
We ship our orders by either FedEx or, if the option is available, through the US Postal system. Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested and come directly from the FedEx. You will receive an email confirmation with your FedEx tracking number once the order has shipped. Orders weighing under 1 pound will have the option of shipping through the US Postal system. Please note that there is no tracking of orders shipped through the US Postal system and we are unable to approximate delivery time.
Orders shipping via Ground service or through the US Postal system will ship from our warehouse in three business days or sooner (for blank products) and 7–10 business days (personalized and made-to-order products). Please refer to the Ground service map above for delivery time to your location once your order has shipped. Expedited orders (Next Day, 2nd Day and 3rd Day service) will ship same business day if received before 10:00 AM CST (9:00 AM CST on Fridays), otherwise it will ship on the next business day. Selecting an expedited shipping method will not shorten production time of made to order or personalized products. Do not included weekends or the day the package ships when figuring estimated transit time to your state.
Please note that personalized and made-to-order products (including printed photo folders, foil stamped frames, printed photo cards, and personalized photo gifts) require up to 10 days of additional production time. Even with expedited shipping these products can not ship sooner.
How can I buy your products?
All of our products can be ordered directly through our website. Our user-friendly imprint form lets you add any optional personalization you want, including text, imprint color, and imprint location. You can even upload your logo or custom artwork—just click the "Personalize" button for the product you wish to order. We provide downloadable PDF templates for all of our custom printed products.
As the manufacturer of our products, inventory levels are continuously changing, so we provide you with real-time product availability. Please contact us if you need a product that is labeled as out of stock.
How will you use my name and information?
User privacy is important, and we will protect yours. Studio Style will use your email address only to send your order confirmation email, shipping notification email with your tracking number, and proof email (if applicable). We also may email to notify you of changes, updates, or questions on your order.
When you register your account, you will have the option of checking a box labeled "Send me email with special offers and new product information". If you choose to opt-in, you'll receive periodic emails on special promotions or product sales. You can be assured that your email address will never be sold or made available to other companies.
We encourage you to read our full privacy policy.
Does Studio Style have a store location?
As we are an e-commerce company, we don't have a retail storefront. This means our products are available through our website only.
If you live in St. Charles, Fox Valley, or northern Illinois, however, we would love to meet you! Please call our customer service team if you'd like to meet us and see our products in person.
We do also exhibit at various trade shows throughout the year. To stay up-to-date on trade show appearances, follow us on Facebook or Instagram.
How our products help photographers, photo booth owners, and event planners.
All of our personalized photo products are designed to showcase—not overpower—your photographs. Our cardboard photo folders and picture frames are ideal for protecting and displaying event photos, photo booth pictures, and studio photographic prints. Our selection of photo insert cards and portrait folders are an affordable solution to costly traditional frames. Paper photo holders let you frame your photographic prints like a professional studio photographer—and add some branding to boot.
For celebrations big and small, our personalized photo products help protect your printed event pictures.
What forms of payment do you accept?
We accept Visa, MasterCard, and Discover.
What is your minimum order?
Most of our blank products have no order minimum. Order minimums to personalize your photo folders, frames, or cards are listed on each product page.
How do you handle returns?
While we hope you will find a suitable item to exchange, in cases where that is not possible, we are happy to refund the purchase price of the product on authorized returns made within 15 days of the shipping date. All items must be received in sellable condition. Unfortunately we are unable to authorize or accept returns on products which are made to order or have either been customized or personalized. You are responsible for your own return shipping costs. We will only refund the cost of the product and the applicable portion sales tax, if any. Shipping costs from the original order, including those we paid as part of our Free Ground Shipping promotion, are non-refundable and are deducted from your refund.
Is your site secure to process my order?
Yes. You can be confident that all the information you send over the web—especially your credit card information—will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by Studio Style. Each time you return, you will be asked to resubmit payment information.
What is foil stamping?
Foil stamping is transferring a thin layer of metal onto a piece of paper. We have a page dedicated to foil stamping FAQs, foil imprinted samples, and an information video on what we can foil stamp.
Read the complete guide to foil stamping.
Can I place a personalized order online?
Absolutely! If your item can be personalized, it will be labeled as such and the personalization details (like text, font, color) will be on the product page.
Imprinting information can be reviewed and updated at any time prior to checking out, by clicking the shopping basket at the top of each page and hitting the purple "View Cart" button. This will take you to your shopping cart, where you can preview your personalization. If you need to change it, just click "Change" to modify your imprint.
Using copyrighted images
Studio Style respects and upholds the legal rights of photographers, artists, and other image authors and owners. It is unlawful for us to print images that are copyrighted without the express written permission of the person or entity that created the original work. If you have a copyrighted image, please contact the photographer and request a signed copyright release. This signed copyright release must be mailed to us (emails not accepted), and we will keep it on file.
This also applies to famous icons, like characters from Disney, movies, books, and video games.
How long will my imprint order take?
Production time is listed on each product detail page, but custom imprinting generally takes up to 10 business days. When requesting a proof, production does not begin until the proof is approved.
How can I get a catalog?
We can either mail you a physical catalog or send you a digital version. To get your copy, send us an email or call us at (800) 346-3063.
What are your office hours?
Monday-Thursday: 8:00 am - 4:30 pm CST
Friday: 8:00 am - 2:00 pm CST
Closed Saturday and Sunday
What are your international shipping options?
We offer the following international shipping options:
- Priority Mail International
- Express Mail International
Our website can't bill or ship to addresses outside of the US, but we are happy to process your order. If you wish to place an order please email us the following information and we will send a reply confirmation as soon as possible:
- Item #’s and Quantities
- Billing Address
- Shipping Address
- Shipping Method (choose from above)
- Credit card number and expiration date. Please contact us for a Credit Card Authorization Form.
Upon receipt, your order will be processed and will ship from our facility in 3 business days or sooner. Shipping transit time depends on the shipping method that you select.
If you wish you may also call us at (800) 346-3063 during business hours: M-Thurs 8:00 am - 4:30 pm CST
Friday 8:00 am - 2:00 pm CST
Closed Saturday and Sunday
Are there any current promotions?
Enjoy free standard ground shipping on retail orders of $300 or more. No promo code necessary. Free shipping will be applied when you add $300 or more to your cart. Not applicable for wholesale orders. Offer for standard ground shipping only, and does not apply on orders shipping First Class Mail, or expedited shipping options. Other restrictions may apply. We reserve the right to discontinue or modify offers at any time without notice.
To get in on the latest promotions and deals, sign up for our email list or follow us on Facebook or Instagram.